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    faq

    A question ? Our FAQ will surely help you find the answer

    ORDER

    Has my order been placed successfully?

    Show Answer

    After you place an order, you’ll automatically receive a confirmation email, which will show your order number and a summary of the order details..

     

    You can also review your order in the ‘My account’ section in the ‘My orders’ tab.

    How can I track my order?

    Show Answer

    You can track your order via this link : Tracking order

    You will need to enter the number of your order and your email address.

    DELIVERY

    How much is shipping - and how long will it take?

    Show Answer

    To ensure speedy and efficient delivery, Bocage offers you four delivery options:

     

    DELIVERY OPTIONS     SHIPPING COST          SHIPPING TIME    
    Tracked Post 4,99€ 6 to 8 business days
    Standard Courier 10.99€ Up to 5 business days
    Express Courier (Air) 14.99€ Up to 5 business days
         

     

     

     

     

     

     

    Standard Courier delivery is free-of-charge for purchases of €160 or more.  

    In which country do you deliver ?

    Show Answer

    EUROPE :

    - Euro Zone

    - Switzerland

    - UK

    - Turkey


    ASIA :

    - China

    - South Korea

    - Taïwan

    - Hong-Kong

    - Singapore

    - India

    - Russia


    AFRICA
    :

    - Tunisia

    - Morocco


    AMERICA
    :

    - USA

    - Canada

    RETURNS / REFUNDS / EXCHANGES

    How do I return an item?

    Show Answer

    To make a return, please click on the following link and follow the instructions below:

     

    We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store.

     

    https://web.global-e.com/Returns/portal


    1. Print the documents - the printed documents must be put inside the returned parcel

    2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be refunded.

    3. Please ensure the items returned are packaged into ONE parcel

    4. We suggest that you ship the parcel with an economy tracked service in order to be able to monitor the returned items

    5. Please send the items to the following address:

     

    ENTREPÔT BOCAGE 
    QUAI 101
    AVENUE DE BON AIR
    SAINT PIERRE MONTLIMART 49111
    Maine et Loire / Pays de Loire
    France

     

    Once the goods are received and processed, you will receive a refund for the returned items.

     

    Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected.

    How do I exchange an item?

    Show Answer

    We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please, return your order and place a new one at our online store.

    How long do refunds take?

    Show Answer

    The amount of your order will be refunded to your payment card on the same day that your package arrives back in our warehouses. This refund may take several days to show up in your account.

    PAYMENT

    How can I pay?

    Show Answer

    You can pay by credit cards or Paypal. Both payement methods are secured on our website.

    Are my payments secure?

    Show Answer

    Your online payments are totally secure. Our payment provider, Payzen, is committed to offering you the strongest guarantees in terms of payment security and personal data protection.
    Payzen ensures maximum security by using the SSL protocol (encryption of all card-related data) and on the strength of its PCI DSS certification.
    Your bank details are not displayed or disclosed to the merchant at any time.

    CUSTOMER ACCOUNT

    How do I update my personal details?

    Show Answer
    To update your personal details, such as your email address, go to your customer account area in the ‘My profile’ tab. You can also manage your ‘Address book’ and enter several addresses.

    DEFECTIVE ITEMS

    My item is defective. What should I do?

    Show Answer

    We’re sorry that you’re not satisfied with your item, and to resolve this unfortunate experience, we suggest that you contact our customer service at customer-service@contact.bocage.eu. They will help you to find a solution.

    Still not found the answer to your question?

    Contact Customer Service by email service-clients@contact.bocage.fr or by phone at 02 41 71 74 00 from 10h to 12h and 14h to 16h30.

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